Common Questions

 

I haven’t hit the gym in years. How can I get back into a routine?

We recommend starting off with a commitment of two times a week. Don't overdo it. You will notice a change in just a couple weeks and can build from there.

I have some friends visiting. Do you offer guest passes?

We do! Weekly and monthly options are available.

Do you offer a trial membership if I’m not sure that I want to join?

Due to COVID, we no longer offer trial passes. As a small, locally owned business we suffered financial loss from the 17 weeks of closure and limited opening capacity. By purchasing a day pass you are supporting us.  

Do you have a cancellation policy?

Yes. Because we have moved to a one-hour reservation system that allows time for sanitization between reservations, we can fit 4 people/couples per hour total. Members will be charged a fee of $20 for not showing/canceling. Pass holders will forfeit the reservation fee.

Do you still offer a towel service?

Unfortunately, due to COVID, we no longer offer towel service. 

Do you still offer family swim?

We are waiting for approval to open our pool. (Jersey City has not approved indoor pool reopenings.)

Do you offer private swim lessons?

Hopefully soon. We are working out the details per the guidelines provided due to COVID.

Do you still offer group swim lessons?

Unfortunately, no. As long as schools are closed or have desks six feet apart, we cannot offer group swim lessons. Please call us for private swim lessons.

Can I shower at the facility?

Unfortunately, not at this time due to COVID.

Are the locker rooms open?

Yes, the locker rooms are open but the steam rooms and showers are not.

How many people are allowed in the facility at once?

We have updated our structure for appointment-based workouts starting August 3rd. One person or one couple per room. (Limited hours to start.)

Are masks required?

Absolutely. For your safety, the staff, and other participants. If you are unable to wear a mask for medical reasons you will need to reserve the private work-out room.

How will you sanitize between reservations?

We will sanitize between every reservation with an electrostatic sprayer in addition to equipment wipes required by users.

Can I work-out without a reservation?

If you do not have a reservation you can call us or book on-line via MindBody. We have 4 slots per hour available. Begining August 3rd. Limited hours to start.

What is your screening process?

Staff and guests will be temperature checked and you must verify that you are not experiencing COVID symptoms and have not been in contact with those possibly infected by COVID.

Do you accept cash?

Not at this time. Please make sure you have your credit card information on your account or handy.

I'm running late for my reservation, can I still get my full hour (or 30min swim)?

Unfortunately, no. We are on a schedule to allow for sanitizing every hour. We need to end appointments on time.

Have more questions?

Please email: 

info@hamiltonhealthfitness.com

Call Us:

201.714.7600

Visit Us:

161 Erie Street

Jersey City, NJ