Common Questions

 

I haven’t hit the gym in years. How can I get back into a routine?

We recommend starting off with a commitment of two times a week. Don't overdo it. You will notice a change in just a couple weeks and can build from there.

I have some friends visiting. Do you offer guest passes?

We do! Weekly and monthly options are available.

Do you offer a trial membership if I’m not sure that I want to join?

By purchasing a guest pass you are supporting u, a local business hit hard by being closed 20 weeks. We are happy to fold in any passes purchased if you become a member within 2 weeks of the pass purchase.

Do you have a cancellation policy?

Yes. Because we have moved to a one-hour reservation system that allows time for sanitization between reservations. Members will be charged a fee of $20 for not showing or late canceling reservations (2 hours). Pass holders will forfeit the reservation fee.

Do you still offer a towel service?

Unfortunately, due to COVID, we no longer offer towel service. 

Do you still offer family swim?

Our pool is reserved for our members. We offer pool time by reservations. This can be for one person or people from the same household.

Do you offer private swim lessons?

Due to COVID swim lessons are on hold.

Do you still offer group swim lessons?

Due to COVID swim lessons are on hold.

Can I shower at the facility?

Unfortunately, not at this time due to COVID. The sauna, steam room and showers are closed.

Are the locker rooms open?

Yes, the locker rooms are open but the steam rooms and showers are not.

How many people are allowed in the facility at once?

Please visit our "Workout Reservations" page for details.  

Are masks required?

Yes. For your safety, the staff, and other participants. If you are unable to wear a mask for medical reasons you will need to reserve the private work-out room.

How will you sanitize between reservations?

We will sanitize between every reservation with an electrostatic sprayer in addition to equipment wipes required by users.

Can I work-out without a reservation?

If you do not have a reservation you can call us or book on-line via MindBody. 

What is your screening process?

Staff and guests will be temperature checked and you must verify that you are not experiencing COVID symptoms and have not been in contact with those possibly infected by COVID.

Do you accept cash?

Not at this time. Please make sure you have your credit card information on your account or handy.

I'm running late for my reservation, can I still get my full hour?

Unfortunately, no. We are on a schedule to allow for sanitizing every hour. We need to end appointments on time.

Have more questions?

Please email: 

info@hamiltonhealthfitness.com

Call Us:

201.714.7600

Visit Us:

161 Erie Street

Jersey City, NJ