Common Questions

 

I haven’t hit the gym in years. How can I get back into a routine?

We recommend starting off with a commitment of two times a week. Don't overdo it. You will notice a change in just a couple weeks and can build from there.

I have some friends visiting. Do you offer guest passes?

We do!

A one time visit is $40.

A one month pass is $200

Do you offer a trial membership if I’m not sure that I want to join?

By purchasing a guest pass you are supporting u, a local business hit hard by being closed 20 weeks. We are happy to fold in any passes purchased if you become a member within 2 weeks of the pass purchase.

Do you have a cancellation policy?

Yes. Because we have moved to a one-hour reservation system that allows time for sanitization between reservations. Members will be charged a fee of $20 for not showing or late canceling reservations (2 hours). Pass holders will forfeit the reservation fee.

Do you still offer a towel service?

Unfortunately, due to COVID, we no longer offer towel service. 

Do you still offer family swim?

We offer pool time by reservations. One lane per reservation.

Do you offer private swim lessons?

Due to COVID swim lessons are on hold.

Do you still offer group swim lessons?

Due to COVID swim lessons are on hold.

Can I shower at the facility?

Unfortunately, not at this time due to COVID. The sauna, steam room and showers are closed.

Are the locker rooms open?

Yes, the locker rooms are open but the steam rooms and showers are not.

How many people are allowed in the facility at once?

Please visit our "Workout Reservations" page for details.  

Are masks required?

W continue to follow guidance from state officials and the CDC; and therefore masks will no longer be required for members/staff who are fully vaccinated. If you are not fully vaccinated, you should continue to wear a mask. 

How will you sanitize between reservations?

We will sanitize between every reservation with an electrostatic sprayer in addition to equipment wipes required by users.

Can I work-out without a reservation?

You do not need a reservation to workout. If you prefer one, you can call us or book on-line via MindBody. 

What is your screening process?

Staff and guests will be temperature checked and you must verify that you are not experiencing COVID symptoms and have not been in contact with those possibly infected by COVID.

Do you accept cash?

Not at this time. Please make sure you have your credit card information on your account or handy.

I'm running late for my reservation, can I go past the scheduled time?

Unfortunately, no. We are on a schedule to allow for sanitizing and staff breaks. 

Have more questions?

Please email: 

info@hamiltonhealthfitness.com