HHF Semi-Private Information

Semi-Privates at Hamilton Health and Fitness & Project Pilates

We are excited that you will be taking advantage of our excellent instructors through semi-private sessions. As semi-privates may be new to you, we’d like to take a minute to let you know how they work at HHF & PP.

The how-to’s and recommendations:

  • Payment: Each individual in the group is responsible for arranging payment PRIOR to booking the sessions. Client must pay at least one session ahead.
  • Booking: Pick a representative that will be the point-person for the group. This person will gather availability from the group and liaise with HHF/PP staff to book the appropriate appointments.
  • Cancellation (early/no charge): There is a 24-hour cancellation policy. In order for a session to be canceled without anyone being charged, your point-person should be notified of the need to cancel and he/she should telephone HHF/PP at least 24-hours before session start time. The point-person should then ensure everyone in the group knows that the session is canceled. Email cancellations will not be accepted.
  • Cancellation (late/charge): If one of your group members needs to cancel with less than 24-hour notice, there are three options (we recommend you discuss this with your group upon booking so you will be prepared in case of illness, emergency, etc.):
  1. The group member who needs to cancel calls HHF/PP and late cancels their session. They will be charged as if the appointment was kept.
  2. The point-person calls and late cancels the session for everyone (entire group will be charged as if appointment was kept).
  3. The point-person calls and early cancels for the group member who will not be attending and the other group members pay the difference (i.e. if one person is early canceled from a three person semi-private, the remaining two would need to purchase a two-person semi-private session for the day; or if someone is cancelling from a two-person semi-private the remaining person would then pay for a private).
  • Rescheduling: If for some reason your group needs to reschedule, please have your point-person call HHF/PP more than 24-hours in advance of the currently scheduled appointment you would like to change; we will do our best to reschedule you for your desired day and time. If it is less than 24-hours before your appointment is scheduled to start, please refer to cancellation policy (late charge).
  • Recurring: Taking sessions weekly for a set amount of time is called a recurring appointment (i.e. you buy a 10-pack and plan on taking only 10 semi-privates). To book a recurring please have your point-person contact HHF/PP with the beginning and ending dates of your desired appointment. If available, those appointments will be reserved in our system. Having a recurring appointment does not ensure that your time slot will be available to you should you choose to continue past your original end date. The 24-hour cancellation policy still applies. A semi-private package must be purchased in order to book.
  • Late Pick-up: You will be charged $20 if you are 1-15 minutes late to pick up your child/children from swim lessons, if you are 15-30 minutes late the charge is $40.
  • Semi-privates can be booked for small groups of up to two (2) children or up to two (2) adults.

Thank you for your interest in our semi-private appointments. Enjoy your sessions!